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Extending the IT Help Desk: How to Launch & Manage a Partnership to Improve Service and Results
June 12, 2018 from 3:00 pm - 4:00 pm
Learn how institutions across the country, including UVA, Strayer, Georgetown and Davidson County Community College, have developed successful help desk partnerships to improve their service delivery. In this session, you’ll learn about key factors to take into account when considering a help desk service, including knowledge and workflow management, implementation of best practices, and the benefits that can be realized by working alongside a strong help desk service provider.
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